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Job Title:	NOC Operator
Job Category:	Information Technology
City:	Westlake Village
State/Province:	California
Country:	United States of America
Primary Responsibilities:	Intuit is a leading software provider of business and financial management solutions for small and mid-sized businesses, consumers and accounting professionals. You probably know us by our flagship products, QuickBooks®, Quicken® and TurboTax®, but that’s just the start. We are currently going through a fundamental transformation from a shrink-wrapped software company to one of the country's leading providers of web-based applications and solutions. Come join Intuit as part of the Digital Insight team as an IT Ops Specialist working in our NOC. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business. The NOC Operator role will give you great experience learning our operations and infrastruture. 1) Monitoring/Troubleshooting/Escalating Connectivity and System Issues - Continual observation of Digital Insight's monitoring systems. 2) Respond to alerts from any system by following documented procedures for verifying the issue, determining the cause, and resolving or escalating as necessary. 3) Duties also include recording outages for daily review and sending outage notifications internally and externally. 4) Routine Administration Tasks - Perform tasks as defined in the NOC Shift Checklist. These tasks vary by day and shift but include items such as performing backups, checking status of current jobs, processing files, etc. 5) Servicing Interdepartmental Requests - Support other departments in product implementations/changes. 6) Troubleshooting/Escalating Customer Reported Issues - Provide Level 1 Datacenter support for issues escalated from Customer Service. Service these requests by researching, troubleshooting, or escalating as documented. 7) Special situations may arise that require the NOC Operator to perform additional tasks that are not listed above. NOTE: This job opening is for the 3rd shift (11:00pm - 8:00am). Shift changes are possible and do take place throughout the year as positions open up, but candidates should expect to work this shift for at least 6 mos. - 2 years on average.
Qualifications:	Along with your outstanding drive for accomplishment, the successful candidate will bring with them: 1) High School Diploma or equivalent is required. 2) Basic IT training/work experience is required. 3) Experience supporting a 24x7x365 IT Operations environment a plus. Financial industry background is a plus. 4) Basic knowledge of computer networking and at least one of the following: Windows NT/2000, UNIX, Linux, SQL Server. 5) The ability to effectively and accurately multitask is a requirement. 6) Must have excellent written and verbal communication skills and a strong customer service focus. 7) NOC is a 24x7x365 environment. This is a very fast-paced work environment and requires the ability to multi-task. 8) Employees may be required to work overnight, weekends, and holidays. Learn more about our award winning workplace and how we give back to our local and global communities. Discover what it’s like to be part of a team that rewards taking risks and trying new things. Join us and let your ingenious ideas be heard. How far can you think? www.intuitcareers.com Be innovative… Be yourself... Be Intuit …